At Modern Living Co., we strive to ensure that our customers are completely satisfied with their purchases. If you receive an item that is damaged or defective, we offer a 30-day money-back guarantee from the date of delivery. To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at info@modernlivingco.com.au within 30 days of receiving your item. Please include your order number and a brief description of the reason for the return.
Return Authorization: Upon receiving your request, we may ask for additional information or photos of the item. Once approved, we will provide you with a Return Authorization and detailed instructions on how to proceed.
Prepare the Package: Carefully package the item in its original condition and packaging. Ensure that all accessories, manuals, and any other components are included.
Ship the Item: Send the package to the address provided in the return instructions.
Refund Processing: After we receive and inspect the returned item, we will issue a refund to your original payment method within 5-7 business days.
Please note, we do not offer exchanges or refund for change of mind purchases
We are unable to offer refunds on sanitary items that have been used due to hygiene and safety regulations.
Thank you for your understanding, and we appreciate your business!